FAQ

How It Works

Whether you are starting a new clothing line, need to get your team new uniforms, are looking for new spirit wear, are co-ordinating apparel for your group or need quality merch to promote your event, brand, or business–Imprinted Apparel has you covered. We can source almost any type of garment for you and can point you in the right direction with choices of the best decoration to match your vision. It’s a simple 4 step process which we will help you with from beginning to end.

Step #1 – Stop by our 2000 Sq. Ft show room, Call, Email or DM us with your ideas.

Step #2 – We will help you select the perfect apparel.

Step #3 – We will look at your artwork and determine the best decoration options for your consideration.

Step #4 – We get to work making your apparel!

Getting Started

Ready to go? Contact our team and let’s get going!

Step #1 – Contact us with your logo/design and an idea of what type of apparel you are looking for. We take your logo and recommend the best way to decorate your custom polo shirts, hoodies, hats, jackets, or other apparel. Once you have decided on everything, we send you a written confirmation of your order.

Step #2 – We will order the products needed for your order and work on mock-ups to show you what it looks like before we get started on your order.

Step #3 – The finalized mock-ups will go off to our in-house production team who will get started prepping for your order.

Step #4 – Upon completion, each individual piece goes through a quality assurance process. We look at the decoration in all aspects and once every piece is checked, and then re-checked, we count it all to ensure your order is complete.

Step #5 – The customer picks up their top-notch apparel and immediately falls in love with it. They show them off to everyone they know and tell them where they got these fabulous garments and then post 5-star reviews about us on Facebook and Google… Or at least that is what we think this step should happen smile

Order Minimums

1, Un, One, Uno. That’s right. We will work on a single piece. We do not have minimum order sizes. Do you want 3? We will do 3, you want 1,003 and we will do that too. The more you do, the lower the price, but don’t feel like you need to do more than you want just to hit a minimum order.

We will gladly work with you on a single piece of apparel.

E-Stores

We offer a fully customized and secure PCI compliant online e-commerce site selling branded apparel for your business, organization, group, association, or club. Our e-stores are an end-to-end solution from order taking to fulfillment and shipping saving you significant time and money. All of our e-stores are managed and created in house so we have full control over the stores and can address questions directly without having to rely on a third party. Read more…

Turnaround Times

We run on a 2 to 3-week turnaround after the artwork has been finalized. Typically, during the first 6 months of the year, we are closer to 2 weeks turn around and during the last 6 months of the year, it’s closer to 3 weeks. Need something by a specific date? Yep, we can make that happen. We will always work with you to get your rush job done on time, guaranteed.

Art Requirements

There are two types of images: raster and vector. Raster images use pixels. The higher number of pixels an image contains, the better resolution it will have. The better the quality of the artwork, the better the quality of the print. Pixels have a direct effect on the scaling capabilities of an image. The more pixels an image contains, the larger it can be scaled without becoming boxy, or “pixelated.”

Vector images use mathematical calculations between two different points to create geometrical shapes. The process itself uses lines instead of pixels, and because of that, they are infinitely scalable without any degradation in image quality. This is the ideal type of artwork for everything we do and our preferred file type.

When you view a photo on a computer screen, it usually requires a low PPI (Pixels Per Inch) count – around 72, generally. For digital viewing, that’s fine. But when it comes to printing on apparel, the higher the PPI count, the better quality the print on your garment will be. This is the reason why screenshots from a phone or computer aren’t optimal for printing.

If you are submitting a photo 300 PPI or better is preferred. If that’s not possible let us know, our team will be happy to work with you to explore all options to get your project off the ground. Our team is always happy to help. Whether submitting a vector or raster image, here are some of the most commonly accepted file formats we can work with:

  • AI
  • EPS
  • CDR
  • JPEG
  • TIFF
  • PDF
  • PNG
  • PSD

If all of this is confusing to you, don’t worry, you are not alone. If you are unsure of the type of file, once you send it to us we can help decipher what you have. Contact us and we can guide you on what’s needed to make your project happen. Whether it’s a hand drawing in pencil or a perfectly created vector file, we will work with you to bring your vision to life.

Product Availability

We have several hundred suppliers across the country and in the US. We can source almost anything. We don’t carry stock in house of everything, many things are ordered as needed. We order from our suppliers 2 to 3 times per week. Sometimes more. So if it’s in stock with our suppliers we can get it for you right away. Many of our suppliers ship out the next day.

Reorders

Re-orders are the bulk of our business, we love them!! We don’t charge any set up fees for re-orders. Pricing on many re-orders will be the same as the original order even if the quantities have changed. We will confirm pricing for you upfront. Re-orders can be placed in person, by phone, by email or by direct messaging.

Customer Supplied Garments

You are welcome to bring us your new or like new garments to be decorated. We do charge a fee to work on these garments and a waiver will need to be completed. Any used garments must be fully laundered and free of any debris or they will not be accepted. We prefer to work on garments from our suppliers, that we may easily replace at no cost to you should problems arise but if you have a particular product you like, we can work on that for you.

Payment Terms

We accept all forms of payment; Visa, American Express, Mastercard, Interac, Cash, Cheque, E-transfers and Paypal (upon request). We require payment in full on all orders at the time of pick up. Some orders will require payment in full or a 50% deposit upfront. You will be advised prior to placing the order if either of these is required.

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