How Long Does It Take?
We generally estimate a two week turn around time but there are many variables that impact the lengths of time it will take to complete your order.
- Where is your apparel coming from? We deal with companies from across Canada so it can take anywhere from overnight up to ten days to receive your garments.
- Is your artwork ready? Most of our pricing includes up to 30 minutes of set up and artwork to ‘tweak’ your design to work with our equipment and software and to ensure the sizing is appropriate for your garments. If you send us something from google images or we start with a business card, the process will take longer as we have to schedule artist time in order to get the best finished product. If we make several revisions of the graphic, this will also take more time. The best format to provide artwork to us is a vector file or pdf.
- How many orders are ahead of you? This is always an unknown variable until your order is confirmed. Once you have approved your artwork and made your deposit, you are slotted into the production schedule and we can better advise you a completion date.
- What time of year is it? We know that around holidays and throughout the summer, we are extremely busy so we would encourage you to give us as much time as possible to ensure your order is ready when you need it.
Never Say Never…There are occasions that we have the apparel in stock, time available in production and your artwork is print ready and we are able to turn your order around in a few days. When it comes to time frames for completion it is always best to ask one of the staff.
If I already have artwork, what format should I sent it to you?
The best format to send your artwork in is any vector format .pdf .ai .svg .eps
If you don’t have it in this format, send what you have and we’ll see what we can do. If you’re not sure or not able to open it on your computer, just send it to us and we can let you know if it will work.
Do I Have to Pay Upfront?
In some cases we do require a 50% deposit. If this is the case, we'll advise you when you place your order.
What Forms of Payment Do You Accept?
Cash, Debit, Cheque, Visa, Mastercard, AMEX, E-transfer
What Is Your Return, Exchange and Refund Policy?
We can not accept returns or exchanges on custom apparel and products. We order and decoration everything to your specification. If you’re unsure about sizing, please ask us about sizing charts and samples before you place your order. If you believe there is a manufacturer defect, please contact is and we will work with you to ensure your satisfaction.
Can I Cancel or Change my Order?
As soon as we have your acceptance and authorization on the sales order, we put your order into production and therefore can not make changes. For this reason, we ask that you please ensure we have the right sizes, colour and design before you give us the go-ahead. You will always have final approval over your design.
Can I bring in my own items to have decorated?
Absolutely! If we can imprint it the way you want, without compromising the garment, we’re happy to. We do caution you that some supplied items work great but others don’t. The challenges range from being the wrong material for the type of decorating you want to us being able to imprint in the location you want because the garment simply won’t go on our equipment safely. Our garments are purchased directly from suppliers with the specific intention of decorating them so they are specially made with hidden pockets and zippers that allow us to access the appropriate areas without risk to damaging the apparel. The manufacturers guarantee the materials for our curing ovens eliminating the risk to your garment. If you have something you want us to decorate, the best thing to do is bring it in so we can assess how it can be decorated.
What is the minimum number of items I can order?
Usually, only one. Really…that’s all! The decoration price goes down the more items you do but we do not require a minimum order for any of the decoration we do in house. There are some exceptions for outsourced products. Unfortunately, some of our suppliers do have a minimum, but if we are ordering from them, we’ll let you know in advance.
Do you do everything onsite or do you send it out?
We do as much onsite as we can. This includes most artwork, embroidery, heat transfers and screen printing.
Do you require a deposit?
We do ask for a 50% deposit on all orders at the time of ordering with the balance being due upon pick.
Do you Price Match?
Yes, we do! If you have a written quote from a local supplier, we’re happy to match it. It does, of course, have to be the same product, quantity and imprint type and location.
Do you offer payment terms?
Unfortunately, we are not able to offer terms to our customers at this time.
I’m ordering for other people, can they each pay separately?
They sure can. We just need you to let us know the names of each person ordering and they can contact us directly with payment. If this is a re-occurring order, talk to us about setting up a free e-store for your group. This eliminates you as the middle man for orders and payments.