FAQ
How It Works
Whether you are starting a new clothing line, need to get your team new uniforms, are looking for new spirit wear, are co-ordinating apparel for your group or need quality merch to promote your event, brand, or business–Imprinted Apparel has you covered. We can source almost any type of garment for you and can point you in the right direction with choices of the best decoration to match your vision. It’s a simple 4 step process which we will help you with from beginning to end.
Step #1 – Stop by our 2000 Sq. Ft show room, Call, Email or DM us with your ideas.
Step #2 – We will help you select the perfect apparel.
Step #3 – We will look at your artwork and determine the best decoration options for your consideration.
Step #4 – We get to work making your apparel!
Getting Started
Ready to go? Contact our team and let’s get going!
Step #1 – Contact us with your logo/design and an idea of what type of apparel you are looking for. We take your logo and recommend the best way to decorate your custom polo shirts, hoodies, hats, jackets, or other apparel. Once you have decided on everything, we send you a written confirmation of your order.
Step #2 – We will order the products needed for your order and work on mock-ups to show you what it looks like before we get started on your order.
Step #3 – The finalized mock-ups will go off to our in-house production team who will get started prepping for your order.
Step #4 – Upon completion, each individual piece goes through a quality assurance process. We look at the decoration in all aspects and once every piece is checked, and then re-checked, we count it all to ensure your order is complete.
Step #5 – The customer picks up their top-notch apparel and immediately falls in love with it. They show them off to everyone they know and tell them where they got these fabulous garments and then post 5-star reviews about us on Facebook and Google… Or at least that is what we think this step should happen 
Order Minimums
1, Un, One, Uno. That’s right. We will work on a single piece. We do not have minimum order sizes. Do you want 3? We will do 3, you want 1,003 and we will do that too. The more you do, the lower the price, but don’t feel like you need to do more than you want just to hit a minimum order.
We will gladly work with you on a single piece of apparel.
E-Stores
We offer a fully customized and secure PCI compliant online e-commerce site selling branded apparel for your business, organization, group, association, or club. Our e-stores are an end-to-end solution from order taking to fulfillment and shipping saving you significant time and money. All of our e-stores are managed and created in house so we have full control over the stores and can address questions directly without having to rely on a third party. Read more…
Turnaround Times
We run on a 2 to 3-week turnaround after the artwork has been finalized. Typically, during the first 6 months of the year, we are closer to 2 weeks turn around and during the last 6 months of the year, it’s closer to 3 weeks. Need something by a specific date? Yep, we can make that happen. We will always work with you to get your rush job done on time, guaranteed.
Product Availability
We have several hundred suppliers across the country and in the US. We can source almost anything. We don’t carry stock in house of everything, many things are ordered as needed. We order from our suppliers 2 to 3 times per week. Sometimes more. So if it’s in stock with our suppliers we can get it for you right away. Many of our suppliers ship out the next day.
Reorders
Re-orders are the bulk of our business, we love them!! We don’t charge any set up fees for re-orders. Pricing on many re-orders will be the same as the original order even if the quantities have changed. We will confirm pricing for you upfront. Re-orders can be placed in person, by phone, by email or by direct messaging.
Customer Supplied Garments
Yes, we will work on customer supplied garments when possible.
The decoration process can subject your garment to very high temperatures, extreme pressure, and rigorous shaking and stretching. We cannot always guarantee that we can or will work on a supplied garment, so it is always best to bring it to us first so we can inspect it and confirm what is possible.
Most retail garments are not made to withstand these conditions, which is why we recommend purchasing garments directly from us. Garments purchased through Imprinted Apparel are selected for compatibility with our decoration processes, and we will replace them if they are damaged during production.
Customer supplied garment fees apply when you bring in your own items, and you will be required to sign a waiver.
To help ensure the best possible results, please review the following guidelines carefully.
1. Garment Condition
- Preferred condition: Brand new and unwashed.
- Gently used garments: May be accepted on a case-by-case basis, including jerseys.
- Garments must be freshly laundered.
- Garments must be free from pet hair.
- Garments must be clean and free of odours.
Laundry Requirements
Please do not use scented beads or detergents with stain-repelling additives such as Teflon. These products may interfere with long-term ink or transfer adhesion, prevent decoration from bonding properly, shorten the lifespan of the decoration, and release unpleasant fumes when heat is applied.
2. Design Placement
With customer supplied garments, we may be limited in where we can add your logo or design.
Some features that may affect placement include:
- Pockets, both inner and outer
- Zippers
- Existing brand logos
- Heavy seams
- Fabric or material type
- Buttons or hardware
These features may limit access or prevent proper decoration. In some cases, we may recommend a different decoration method or placement location.
3. Fabric Considerations
Not all retail garments are designed for customization.
- High nylon content fabrics may not be suitable.
- Garments with high Lycra or spandex content may present adhesion challenges.
- Stretch fabrics may distort printed designs.
If you are unsure about fabric compatibility, please check with us before purchasing or bringing in the garment.
4. Water-Resistant or Waterproof Garments
- If a garment is water-resistant, it may also resist ink or transfer adhesion.
- Embroidery may compromise the garment’s waterproof integrity.
- A heat transfer method may be a better alternative in some cases.
5. High-Visibility Safety Garments
To help maintain compliance with safety standards, logos should not obstruct or cover reflective striping.
This includes:
- Reflective stripes on the front
- The reflective “X” pattern on the back
Design placement may therefore be limited to certain areas of the garment.
Important Note
We cannot guarantee results on customer supplied garments because there are many variables outside our control. If you have concerns, we recommend purchasing garments directly from us to help ensure compatibility and durability.
If you have questions about garment suitability, please consult with us before purchasing or submitting your items.
Payment Terms
We accept all forms of payment; Visa, American Express, Mastercard, Interac, Cash, Cheque, E-transfers and Paypal (upon request). We require payment in full on all orders at the time of pick up. Some orders will require payment in full or a 50% deposit upfront. You will be advised prior to placing the order if either of these is required.
